Southwest Service Administrators, Inc.

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Health Provider Information

Other Useful Links


enlightenedCigna Open Access Plus (OAP)

Click above to search for PPO Providers or call 800.768.4695 option #2

 Click here to register with Cigna:


MRF Link This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.


enlightened Cigna Dental

Click here to access Cigna Dental Providers. It allows members to search by zip code/city/state and also create customized provider lists based on promixmity to their location or alphabetically

Phone: (800) 244-6224

Effective 1/1/2024 - Cigna Dental will be transitioning to digital ID cards, so you never have to worry about losing or misplaving yours again! All you have to do is login to myCigna, whenever you need it! Click here for more informaion.

Transitioning to Digital ID Cards FAQ


Click here to register and log into your member portal to see how you can get the most of your plan.
Kroger Member Services: 800.482.1285
Specialty Pharmacy: 888.800.7828
Mail Order: 800.552.6694


Eligibility, Medical Benefits and Claims 

Southwest Service Administrators, Inc.: 800.345.3248

Employee Assistance Program

Blomquist Hale (Mental Health): 800.926.9619


Pre-certification Contact Numbers

Inpatient/Outpatient pre-certification: 800.768.4695

Pre-certification of Outpatient CT Scans, MRI’s and PET scans: 866.249.3808

Durable Medical Equipment (DME)/Home Health Care (HHC): 800.298.4806


Click here to view Your Rights and Protections Against Surprise Medical Bills


To Access the TrueView Health Care Cost Transparency Tool Click Here.

Lookup Claims - Click here to view online claims status for participant claims.

Explanation of Benefits - Click here to reprint an explanation of benefits

My Documents - Looking for your documents/forms? Click here.

Temporary Medical ID Card - Need a Temporary Medical ID card? Click here

Temporary Prescription Drug ID Card - Need a Temporary Prescription Drug card? Click here

January 9th, 2020 Membership Meeting Presentation - Click here to review the powerpoint presented at the 01/09/20 membership meeting. 

Postal Prescription Services (PPS) - Click here to learn more about Mail Order Services

Click here to view the Participant Benefit Guide that will help you understand the benefits available to you and how to use them


SSA Portal Mobile App is now Available

Get it on Google Play